Refund policy

We want you to be happy with your Everyday Mitt. If something isn't right, email us at support@nookandwhisk.com within 30 days of delivery and we'll make it right.

What's covered

• Any reason. If the mitt isn't for you, ask for a refund within 30 days of delivery. You don't need to send it back.
• Damaged, defective or wrong item. Tell us what happened. A photo helps but isn't required.
• Lost package. If your order hasn't arrived within 20 days of shipping, contact us and we'll send a refund or a replacement, your choice.
• Canceled orders. If you cancel before your order ships, you get a full refund.

How to ask

Email support@nookandwhisk.com with your order number and a short description. Please don't send card numbers, passwords or ID documents.

How refunds work

• No return shipping. We don't ask you to mail anything back.
• Refunds go to your original payment method and include what you paid for shipping.
• We issue approved refunds within 3 business days. Your bank may take 5 to 10 business days to show it.
• If you'd rather have a replacement, tell us and we'll send one while stock is available.

This policy doesn't limit any rights you have under applicable law.